Top-Notch Telephone Techniques

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Top-Notch Telephone Techniques

Administrative Assistant Resource
Top-Notch Telephone Techniques: From "Telephone Average" to "Telephone Super-Star"

September 10, 2012 | 1pm ET (12pm CT, 11am MT, 10am PT)
90 minutes including live Q&A

Attend for FREE when you become a Silver Member!
Membership + Live Audio Conference - $229
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Live Audio Conference Only - $99
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CD & Manual Package - $99
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How you handle phone calls is the first and often the entire impression callers get of you and your company or department. In this live audio conference, you will master all the essentials of dealing with customers, clients, prospects, internal customers and other callers over the phone. Whether for incoming or outward bound calls, you will hear a dramatic difference after attending this program.

You will master all the essentials to: Project a high quality phone image tackle problem calls handle and/or transfer incoming calls professionally and graciously take accurate messages leave a lasting good impression with every caller and stay motivated so you can “give great phone service” from the first call in the morning to the last at the end of the day.

After having attended this audio conference you will feel how callers treat you with more warmth and respect. It’s due to your new confidence, clarity and charisma on the phone.

Key Agenda Points

        * Give a Positive and Lively Phone Presence in the First Six Seconds
        * How to Be a Good Listener (Especially Between the Lines) and Still Stay in Total Control of the Conversation
        * A Fool-Proof Action Plan to Help You Resolve Complaints and Calm Irate, and Incensed Customers

View Complete Agenda

Who Should Attend

This live audio conference is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

Presented By

Leil Lowndes, Applause, Ltd.




PHONE: 1-866-411-6211

EMAIL: [hidden email]

Please provide the attendee's name, company, address, phone number and email address.

Audio Conference ID: 389102
Priority Code: 1915-1144-61

Administrative Assistant Resource | 2510 Alpine Rd. | Eau Claire, WI | 54703
Please mail registration and payments to: Dept 5382, PO Box 2933, Milwaukee, WI 53201-2933.

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(C) 2012 Administrative Assistant Resource, owned and operated by Lorman Business Center, Inc.