TOP-NOTCH TELEPHONE TECHNIQUES: FROM "TELEPHONE AVERAGE" TO "TELEPHONE SUPER-STAR"
September 10, 2012
90 Minute Live Audio Conference
1 pm ET (12 pm CT, 11 am MT, 10 am PT)
Register for This Exciting Event.
Live Audio Conference - $99
REGISTER NOW: [
http://www.lorman.com/shop/addcart.php?item=228895&c=1&p=1931712903&md=328222:12:YWxwaGFAb3BlbmJzZC5vcmc6MTIwNzMwOjIwODM5MjQzMTgg]
Live Audio Conference + CD - $168 *Best Value*
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CAN'T ATTEND THE LIVE AUDIO CONFERENCE?
CD/Manual Package Only - $99
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AUDIO CONFERENCE HIGHLIGHTS:
View Complete Agenda [
http://www.lorman.com/audio-conference/389102?c=1&p=1931712903&md=328222:15:YWxwaGFAb3BlbmJzZC5vcmc6MTIwNzMwOjIwODM5MjQzMTgg]
How you handle phone calls is the first and often the entire impression callers get of you and your company or department. In this live audio conference, you will master all the essentials of dealing with customers, clients, prospects, internal customers and other callers over the phone. Whether for incoming or outward bound calls, you will hear a dramatic difference after attending this program.
You will master all the essentials to: Project a high quality phone image tackle problem calls handle and/or transfer incoming calls professionally and graciously take accurate messages leave a lasting good impression with every caller and stay motivated so you can give great phone service from the first call in the morning to the last at the end of the day.
After having attended this audio conference you will feel how callers treat you with more warmth and respect. Its due to your new confidence, clarity and charisma on the phone.
KEY AGENDA POINTS:
* Give a Positive and Lively Phone Presence in the First Six Seconds
* How to Be a Good Listener (Especially Between the Lines) and Still Stay in Total Control of the Conversation
* A Fool-Proof Action Plan to Help You Resolve Complaints and Calm Irate, and Incensed Customers
FACULTY:
View Detailed Faculty Information [
http://www.lorman.com/audio-conference/389102?c=1&p=1931712903&md=328222:16:YWxwaGFAb3BlbmJzZC5vcmc6MTIwNzMwOjIwODM5MjQzMTgg]
Leil Lowndes, Applause, Ltd.
CREDIT:
View Detailed Credit Information [
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Additional credit may be available upon request. ONLY REGISTERED ATTENDEE WILL RECEIVE CONTINUING EDUCATION CREDIT.
WHO SHOULD ATTEND?
This live audio conference is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.
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5 EASY WAYS TO REGISTER:
ONLINE: [
http://www.lorman.com/shop/addcart.php?item=228895&c=1&p=1931712903&md=328222:18:YWxwaGFAb3BlbmJzZC5vcmc6MTIwNzMwOjIwODM5MjQzMTgg]
PHONE: 1-866-352-9539
EMAIL:
[hidden email]
FAX: 1-715-833-3953
MAIL: Lorman Education Services, Dept 5382, PO Box 2933, Milwaukee, WI 53201-2933
Please provide the attendee's name, company, address, phone number and email address. Use the form below when registering by fax or mail.
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TOP-NOTCH TELEPHONE TECHNIQUES: FROM "TELEPHONE AVERAGE" TO "TELEPHONE SUPER-STAR"
September 10, 2012 * 1 pm ET (12 pm CT, 11 am MT, 10 am PT) - 90 minutes
Seminar ID: 389102 | Your priority code is: 1931-7129-03
Name _____________________________ Company _____________________________________
Title ____________________________ Email _______________________________________
Approving Manager ______________________________________________________________
Title ____________________________ Email _______________________________________
Address __________________________ City___________________ State______ Zip______
Phone ____________________________ Fax _________________________________________
REGISTER TODAY FOR THIS EXCITING EVENT!
$99 Live Audio Conference Qty___ x $99 = $ _________
$69 Add CD Recording* - $30.00 Savings Qty___ x $69 = $ _________
CAN'T ATTEND THE LIVE AUDIO CONFERENCE?
$99 CD/Manual Package* Qty___ x $99 = $ _________
Shipping: (Add $8.95 US ($12.95 CAN) if your purchase includes a CD) = $ _________
Sales Tax* = $ _________
ORDER TOTAL = $ _________
*Please add state sales tax to CD purchases (include shipping) – Residents of SD, WV and Canada add sales tax to your entire order.
Please allow 2-4 weeks from the audio conference date for product delivery.
METHOD OF PAYMENT:
Check: __ Payable to Lorman Education Services
Credit: __ AE __ MC __ Visa
Card #:___________________________ Exp Date: __________ Signature: _________________________________
CANCELLATIONS: Substitute registrants can be named at any time. A full refund, less a $20 service charge, will be given if notification is given six or more business days in advance. Notification of less than six business days will result in a credit that can be applied to any Lorman products or services. If you do not cancel or attend, you are responsible for the entire payment.
This audio conference will be recorded. Your registration constitutes your consent to such recording.
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Lorman Education Services | 2510 Alpine Rd. | Eau Claire, WI | 54703
Please mail registration and payments to: Dept 5382, PO Box 2933, Milwaukee, WI 53201-2933.
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