DEFINING PERFORMANCE AND DEVELOPING EFFECTIVE KPIs

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DEFINING PERFORMANCE AND DEVELOPING EFFECTIVE KPIs

Malaysian Export Academy
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 DEFINING PERFORMANCE AND DEVELOPING

EFFECTIVE KPIs

Departmental and Individual

21 & 22 April 2011, Sunway Hotel, Seberang Jaya, Penang

 Performance of organization and its people is the key concern of all
organizations and one of the best ways to achieve performance is to
manage it. Managing performance requires a systematic approach. Key
Performance Indicator (KPI) is a very important management tool for
managing performance as they contain details of plans, strategies,
expected outputs and tasks assignments to groups and even individual
employees. It is important that the KPIs are understood, formulated
and implemented in such a manner that the organisation achieves its
overall goals.

LEARNING OBJECTIVES

At the end of the course participants shall be able to:

 b" Distinguish between activities and Key Performance Indicators

b" Inculcate in the staff a sense of commitment to the
organization's Key Performance Indicators

b" To be able to understand and write Key Performance Indicators in
a professional manner

b" Encourage Team Members to share responsibility to improve
organization performance and help meet business objectives

b" Identify performance discrepancies and use interactive management
skills to bring about change

b" Use the techniques of writing qualitative and quantitative goals
statements based on S.M.A.R.T Principle

b" Understand their inherent role as supervisors and managers and
their responsibility to set company's and departmental directions and
goals.

ORGANISER AND CONTACT PERSONS

Malaysian Export Academy

Penang Branch

Tkt 2, 1634, Jalan Perusahaan Bukit Tengah,

Taman Pelangi, Auto City,

13600 Perai, Pulau Pinang.

For any enquiries,

Tel: 04 - 5010 786 & 016 2110649

Fax: 04 - 5010 788

Email: [hidden email] <mailto:[hidden email]>

Contact: Omar

Headquaters

305, Block A, Glomac Business Centre,

Jalan SS 6/3, Kelana Jaya,

47301 Petaling Jaya, Selangor

For any enquiries,

Tel : 03 7880 0413 / Fax: 03 7880 2817

Email: [hidden email] <mailto:[hidden email]>

Contact: Shafinah



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